Refund policy


Your Happiness Guarantee

At EN AAR, we want you to love your fragrance. Since scent is a personal experience, we offer a simple and fair return policy to help you shop with confidence.

1. 14-Day Return Window

You may request a return or exchange within 14 days of receiving your order.

To be eligible, products must be:

  • Unused and unopened
  • In their original packaging
  • In resalable condition

For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used fragrances.

2. First Order Happiness Guarantee

If your first order isn't the right fit, you may return it within 14 days of delivery and choose one of the following:

  • Exchange for another fragrance
  • Store credit for 100% of the product value
  • Refund to your original payment method

Please note:

  • Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrectly shipped.
  • Shipping charges from the original order are non-refundable.
  • One Happiness Guarantee return is permitted per customer.

3. Returns After Your First Order

For orders placed after your first purchase, eligible returns made within 14 days may receive:

  • Exchange for another fragrance, or
  • Store credit

Cash refunds are not available for subsequent returns.

Store credit will be issued as a gift code within 3 business days after the returned item has been received and approved.

4. How to Start a Return

To request a return or exchange, please contact us within 14 days of delivery:

Email: enaarshop@gmail.com
Phone: +1 382 889 1396

Please include:

  • Your order number
  • The reason for the return or exchange
  • Photos if the item is damaged or incorrect

Once approved, we will provide return instructions and a Return Authorization (RA) number.


5. Exchanges

If you'd like to exchange your fragrance for another scent, please contact us within 14 days of receiving your order.

Once we receive and inspect the returned item, your exchange will be processed promptly.

Customers are responsible for shipping costs associated with exchanges unless the exchange is due to an error on our part.

6. Refunds

After we receive and inspect your return, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–7 business days.

Please note:

  • Original shipping charges are non-refundable.
  • Refunds are only available for eligible first-order returns.
  • Promotional purchases, discounted orders, and sale items are eligible for exchange or store credit only.

7. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include photos of the issue.

We will replace the item at no additional cost, and in most cases, no return will be required.

8. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used fragrances
  • Products marked as Final Sale
  • Gift cards
  • Promotional or complimentary items

9. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at:

Email: enaarshop@gmail.com
Phone: +1 382 889 1396

Once an order has been shipped, it must follow the return process outlined above.

10. Policy Updates

EN AAR reserves the right to modify or update this policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Email: enaarshop@gmail.com
Phone: +1 382 889 1396

Thank you for choosing EN AAR. We appreciate your trust and look forward to helping you discover your perfect fragrance.